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Desktop Support Specialist - Image Engine Vancouver

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  • Desktop Support Specialist - Image Engine Vancouver

    Overview

    The Desktop Support Specialist serves as the initial point of contact for resolution of desktop / workstation related problems. Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows, Linux, MacOS, MS Office, e-mail, network connections, peripherals and support their users in an efficient, professional, courteous, and prompt manner. This is a great entry level position for anyone looking to get into IT in Visual Effects and Animation.

    DUTIES & RESPONSIBILITIES

    • Workstation setup and moves with minimum end user interruption
    • Equipment inventory
    • Monitor calibrations
    • End user application support (e-mail, office, printers, etc)
    • Enter service calls and track service on machines (RMA #s, etc.)
    • Manage fundamentals of IT security protocol (account administration, etc.)
    • Research and recommend hardware and software solutions as needed
    • Integrate and support devices such as printers, networks, scanners, and digitizing tablets with Microsoft Windows systems & Linux systems
    • Troubleshoot and repair or arrange for repair of defective computer equipment
    • Communicate status of issues in progress to those parties concerned on a timely basis
    • Carry a cellular phone during work and non-work hours and be available on-call when needed
    • Perform special projects as needed
    EDUCATION AND EXPERIENCE

    • CS degree or equivalent experience
    • 1 year of Windows and Linux desktop support experience
    SKILLS AND ABILITIES

    Technical skills

    • Good understanding of Linux, Windows, and Apple operating systems
    • Demonstrate the ability to integrate computer skills, customer support experience, and related education to exceed technical, business and customer requirements
    • Skilled at troubleshooting and fixing problems while minimizing customer stress levels
    Core skills

    • Good communication skills, able to communicate in a professional and friendly manner with co-workers and customers
    • Self-starter, energetic, good people/communication skills and ability to prioritize workload
    • Effective written/oral communication skills, interpersonal, and presentation skills to communicate complex ideas clearly
    • Team player that strives to maximize team and department performance
    • Detail oriented, highly organized, and able to handle a variety of tasks in an efficient manner
    • Must be able to multi-task and maintain a positive attitude when working under pressure

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